Return and Refund Policy
Thank you for shopping with Glimery! We want you to be completely satisfied with your purchase. If you are not happy with your product, we offer a return and refund policy that ensures you have a hassle-free experience.
1. 100% Money-Back Guarantee
We offer a 100% Money-Back Guarantee for all purchases made on our website. If you are not fully satisfied with your product within 30 days of receiving it, we will gladly offer a refund or replacement, no questions asked.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: glimeryshop@gmail.com
- Return Authorization: We will provide you with a return authorization number (RAN) and instructions on how to return the item.
- Return the Item: Send the item back in its original packaging, along with all accessories, manuals, and any included items.
- Inspection: Once we receive the returned product, we will inspect it to ensure it is in new, unused condition. We cannot accept returns for products that show signs of wear, damage, or misuse.
3. Refund Process
Upon approval of your return, we will issue a refund to the original payment method used for your purchase. Refunds typically take 5-10 business days to process, depending on your payment provider.
Please note that the cost of return shipping is the responsibility of the customer, unless the return is due to a defect or mistake on our part.
4. Non-Refundable Items
Certain items are not eligible for a return or refund, including:
- Products that have been used, altered, or damaged after delivery.
- Products purchased from third-party sellers or unauthorized retailers.
5. Exchanges
If you would prefer an exchange, we will replace your product with a similar item of equal value. If the replacement item is out of stock, you may request a full refund instead.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will provide a prepaid return shipping label and either send you a replacement or issue a full refund for the purchase price.
7. Contact Us
If you have any questions or need further assistance, please feel free to contact our customer service team:
📧 Email: glimeryshop@gmail.com