Shipping policy

Thank you for shopping at glimery. We are delighted to serve customers across the Benelux region. Below, you will find all the details about our shipping procedures.

1. Order Processing Time

All orders are processed and prepared for shipment within 1-2 business days (excluding weekends and public holidays) after you receive your order confirmation email.

You will receive a second notification, including a tracking number, once your order has been shipped.

Please Note: During major sales or holiday periods, processing times may be slightly longer. We will make every effort to communicate any delays to you promptly.

2. Shipping Destinations

We currently ship exclusively within the Benelux region (Belgium, The Netherlands, and Luxembourg).

3. Shipping Rates & Estimated Delivery Times

We offer reliable, tracked shipping to all destinations. The exact shipping cost for your order will be calculated and displayed at checkout.

Standard Shipping (Track & Trace):

Country Estimated Delivery Time
The Netherlands 2-3 Business Days
Belgium 2-4 Business Days
Luxemburg 3-5 Business Days

We are happy to offer Free Standard Shipping on all orders over a certain value. The minimum order value for free shipping is specific to your destination country and will be clearly shown during checkout.

Please be aware: All delivery times are estimates provided by the carrier and are not guaranteed. Delays can occasionally occur due to carrier logistics or unforeseen circumstances like weather disruptions, which are beyond our control.

4. Order Tracking

As soon as your order leaves our warehouse, you will receive a shipping confirmation email with your unique tracking number and a link to follow your package's journey.

You can also access this information by logging into your account on our website and viewing your order history.

5. Important Considerations for Health & Beauty Products

· Address Accuracy: Please ensure your shipping address is correct at checkout. We are not responsible for packages lost or delayed due to an incorrect or incomplete address provided by the customer. If a package is returned to us, we will contact you, and additional shipping fees will apply for re-dispatch.
· Temperature Sensitivity: To preserve the quality and efficacy of our natural and active-ingredient products, we may temporarily delay shipping to areas experiencing extreme temperatures. We will notify you if this affects your order.
· Carrier Restrictions: We comply fully with carrier regulations for shipping all items, including any that may have specific restrictions (e.g., aerosols or perfumes containing alcohol).

6. Lost, Stolen, or Damaged Packages

[Your Store Name] is not liable for packages that are lost or stolen after they have been marked as "delivered" by the carrier.

· Lost in Transit: If your tracking information shows no movement for an unusual amount of time or your package is marked as lost by the carrier, please contact us at [Your Customer Service Email] within [30 days] of your order date. We will open an investigation with the carrier and work with you to find a resolution.
· Damaged Items: If your order arrives damaged, please contact us immediately at [Your Customer Service Email] with clear photographs of the damaged product and its packaging. We will be happy to send a replacement for the damaged item(s).

7. Returns & Exchanges

For information on returning a product, please see our detailed [Return & Exchange Policy]. Please note that original shipping costs are non-refundable, and return shipping is the customer's responsibility, unless the return is due to an error on our part.

8. Contact Us

If you have any questions about your order or this shipping policy, please do not hesitate to reach out to our customer service team.

Email: info@glimery.com
Response Time:We aim to respond to all inquiries within 24-48 business hours.

SEAOLI LTD
info@glimery.com
71-75 shelton street
Covent garden
London
WC2H 9JQ
UNITED KINGDOM
16821657